DerryNews.com, Derry, New Hampshire

August 1, 2013

Liberty Utilities moves to Londonderry

By John Toole
jtoole@derrynews.com

---- — LONDONDERRY — Liberty Utilities is relocating the company’s New Hampshire headquarters from Salem to Londonderry and adding new customer service jobs.

“This fall, we will be moving our company headquarters to Londonderry and migrating to new billing, telephone and web self-service systems,” the company said in a statement to customers included with bills.

Liberty spokesman John Shore said the company is moving employees from leased offices at the former Cisco Systems property on Northeastern Boulevard in Salem.

Liberty also is bringing some employees from an operations facility on Lowell Road in Salem that will remain open, as well as hiring new customer service representatives.

“When it’s all said and done, 120 to 130 employees will move there,” Shore said.

Liberty is moving into the former Blue Seal Corp. offices at 15 Buttrick Road.

Jackman Commercial Realty Inc., representing Liberty, announced in April the company had purchased the Londonderry property for $1.8 million.

The new Liberty offices will be in a 24,500-square-foot, two-story building.

“This is a really beautiful site,” town comprehensive planner John Vogl said.

The Planning Board approved Liberty’s use of the property in March, he said.

Liberty’s arrival is a plus for the town, Vogl said.

“It’s a good pickup,” he said. “It really is.”

Renovations are taking place now. Shore said the first employees will arrive in phases, beginning this month, with the relocation completed by next spring.

“This is a tiered move,” he said. “The customer service people will be the first in. Other groups will slowly be transitioned over there between now and April next year.”

Liberty Utilities, a subsidiary of Ontario-based Algonquin Power & Utilities Corp., last year completed a $285 million deal to buy National Grid’s New Hampshire holdings.

The deal affected 87,000 natural gas and 43,000 electric customers in New Hampshire.

The utility provides gas service in Derry and Londonderry. It also provides electric service in Derry, Pelham, Salem and Windham.

Liberty’s total New Hampshire workforce is about 200 people.

The company intended to have its own place all along.

“That was the plan from the beginning, to have our own space,” Shore said.

“We were able to find space in Londonderry that met our needs,” he said. “Londonderry was chosen because it was in our gas service territory.”

Liberty told customers the billing, phone and account access system changes are slated during Labor Day weekend.

“This change is part of our ongoing efforts to provide local, responsive service to our customers,” the memo to customers said.

More information is available by visiting libertyutilities.com/east/gas/change.